Public service quality: Lessons not learned
- 1 October 1997
- journal article
- research article
- Published by Taylor & Francis in Total Quality Management
- Vol. 8 (5) , 313-320
- https://doi.org/10.1080/0954412979550
Abstract
(1997). Public service quality: Lessons not learned. Total Quality Management: Vol. 8, No. 5, pp. 313-320.Keywords
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