Patients' Information-Seeking Actions and Physicians' Responses in Gynecological Consultations

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Abstract
The focus of interactional studies on patients' information-seeking behavior has almost entirely been on asking direct questions. This article offers a systematic analysis of patients' information-seeking actions and physicians' responses. Verbatim transcripts of 32 gynecological interviews audiotaped in a natural situation were analyzed. Most information-seeking actions concern the nature or procedure of treatment and are formulated in a straightforward way. However, causal aspects of complaints are often addressed through indirect requests for information. Patterns of comparable information-seeking actions and responses reveal that most information-seeking actions elicit adequate responses. Only indirect requests for information run a high risk of resulting in minimal answers. Recommendations relevant to medical practice are proposed.