CITIZENSHIP BEHAVIOR AND SOCIAL EXCHANGE.

1 June 1994

journal article
Published by Academy of Management in The Academy of Management Journal

Vol. 37 (3) , 656-669
https://doi.org/10.2307/256704

Abstract

This article develops and empirically examines a social exchange model of organizational citizenship behavior. An employee's trust in a supervisor is proposed to mediate the relationship between procedural fairness in the supervisor's decision making and employee citizenship. Data from 475 hospital employees and their supervisors were consistent with our model. We discuss future research directions.

Keywords

DECISION MAKING
MODEL
TRUST
HOSPITAL
FAIRNESS
SOCIAL EXCHANGE
CITIZENSHIP BEHAVIOR
PROCEDURAL

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