The Needs of Patients

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Abstract
Patients often judge their hospital experiences less from the technical quality of diagnosis and therapy received than from fulfillment of their needs for reassurance, comfort, personal dignity and awareness of the events called forth in their behalf. Within that bailiwick is the right to know about one's illness and the diagnostic procedures, other routines and behavior patterns ordained within the hospital — matters not always easy for the patient to understand. Encouraging is the recognition by health-care providers that the determinants of success, in the patients' eyes, include such mundane matters. In the past these nonphysiologic considerations may have been . . .
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