Persuasiveness of expert systems
- 1 January 1998
- journal article
- research article
- Published by Taylor & Francis in Behaviour & Information Technology
- Vol. 17 (3) , 155-163
- https://doi.org/10.1080/014492998119526
Abstract
Expert system advice is not always evaluated by examining its contents. Users can be persuaded by expert system advice because they have certain beliefs about advice given by a computer. The experiment in this paper shows that subjects (n = 84) thought that, given the same argumentation, expert systems are more objective and rational than human advisers. Furthermore, subjects thought a problem was easier when advice on it was said to be given by an expert system while the advice was shown in production rule style. Such beliefs can influence expert system use.This publication has 3 references indexed in Scilit:
- Measuring User Participation, User Involvement, and User AttitudeMIS Quarterly, 1994
- User acceptance of information technology: system characteristics, user perceptions and behavioral impactsInternational Journal of Man-Machine Studies, 1993
- User Attitudes and Management Information System UseThe Academy of Management Journal, 1979