Process support: inflexible imposition or chaotic composition?

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Abstract
Current process support systems seek to impose a process structure which controls the work of participants in co-operative work activities. This structure is based on the false premise that the global order emergent from the chaotic dynamics of work processes can be used to prescribe local activity which is in fact situated and unpredictable. A spatial approach to the support of cooperative work processes is proposed. A space of work is defined, incorporating service, information, role and artefact objects, to capture the bounds and characteristics of the global order. The situated reality of work processes is supported by enabling participants to compose objects dynamically to form their own process path through the space.

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