Customer-service training — a social-psychological framework
- 1 June 1986
- journal article
- Published by Elsevier in Tourism Management
- Vol. 7 (2) , 101-112
- https://doi.org/10.1016/0261-5177(86)90020-8
Abstract
No abstract availableKeywords
This publication has 4 references indexed in Scilit:
- Between gratitude and gratuity an analysis of tippingAnnals of Tourism Research, 1984
- Tourism training in developing countries The social and cultural dimensionAnnals of Tourism Research, 1981
- Between Service and Servility: Role Conflict in Subordinate Service RolesHuman Relations, 1980
- A Case-Study in the Functioning of Social Systems as a Defence against AnxietyHuman Relations, 1960