What consumers want and what they get from complaints directed at the place of purchase
- 1 March 1980
- journal article
- Published by Springer Nature in Zeitschrift für Verbraucherpolitik
- Vol. 4 (1) , 1-7
- https://doi.org/10.1007/bf00380657
Abstract
No abstract availableKeywords
This publication has 2 references indexed in Scilit:
- An Analysis of Third Party Consumer Complaint Handling Mechanisms: The Hawaii Office of Consumer ProtectionJournal of Consumer Affairs, 1978
- A Taxonomy of Consumer Satisfaction/Dissatisfaction MeasuresJournal of Consumer Affairs, 1977