Women, social skill and interactive service work in telephone call centres

• 1 March 2002
• journal article
• Published by Wiley in New Technology, Work and Employment
• Vol. 17  (1) , 20-34
• https://doi.org/10.1111/1468-005x.00091

Abstract

Keywords

• SOCIAL SKILL
• SKILLS
• ACKNOWLEDGED
• ECONOMY
• CAPITALISING
• FEMININE
• RECOGNISED
• ASKS
• TELEPHONE CALL