Implementation and pitfalls of total quality management
- 1 June 1996
- journal article
- research article
- Published by Taylor & Francis in Total Quality Management
- Vol. 7 (3) , 331-343
- https://doi.org/10.1080/09544129650034882
Abstract
This paper discusses how to implement total quality management in the competitive business world where the customer no longer accepts the traditional approach to quality. In general, it has been accepted that the basic pitfalls which prevent both manufacturing and service industries from being quality organizations are the same. This paper suggests that the pitfalls are directly attributable to the organization and failure to lead the drive for continuous improvement will affect the business excellence or profitability.Keywords
This publication has 3 references indexed in Scilit:
- Total quality management and statistical understandingTotal Quality Management, 1994
- Total quality management—not a quick fixTotal Quality Management, 1993
- The customer/supplier relationship—the Nissan wayTotal Quality Management, 1990