Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction
- 1 December 1989
- journal article
- research article
- Published by Oxford University Press (OUP) in Journal of Consumer Research
- Vol. 16 (3) , 372-383
- https://doi.org/10.1086/209223
Abstract
Prior work on the equity and disconfirmation determinants of transaction satisfaction was extended to product satisfaction. Based on perceptions of iThis publication has 4 references indexed in Scilit:
- Distributive Justice and Satisfaction with Material Well-BeingAmerican Sociological Review, 1987
- A New Theory of Distributive JusticeAmerican Sociological Review, 1980
- Distributive Justice and Earned IncomeAmerican Sociological Review, 1977
- Equity Theory Revisited: Comments and Annotated BibliographyAdvances in Experimental Social Psychology, 1976