The telephone survey method: a discussion paper

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Abstract
The telephone survey method is discussed in the light of the experiences of one research team investigating case management practices among nurses working in the community using a multiple‐method design An account is given of the strategies employed to recruit a study sample, minimize non‐response and bias and ensure the use of sound practices during data collection The findings highlight the benefits of using the telephone survey method when recruiting respondents across a wide geographical area and/or working within a continually changing environment However, the findings also highlight the challenge of non‐response caused by non‐contact and the resource implications of ‘doing more’ to recruit key informants via the telephone

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