In pursuit of benchmarking excellence: The texas instruments story
- 1 December 1994
- journal article
- research article
- Published by Wiley in National Productivity Review
- Vol. 14 (1) , 63-72
- https://doi.org/10.1002/npr.4040140108
Abstract
In 1990, when Texas Instruments Incorporated (TI) Defense Systems and Electronics Group (DSEG) managers assessed themselves using the Malcolm Baldrige National Quality Award criteria, they found that they needed a concerted approach to benchmarking. This article outlines the pursuit of excellence in benchmarking that resulted in TI/DSEG's receipt of the prestigious 1994 Award for Excellence Silver Award from the International Benchmarking Clearinghouse.Keywords
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