Automating workflows for service order processing: integrating AI and database technologies

1 October 1994

journal article
Published by Institute of Electrical and Electronics Engineers (IEEE) in IEEE Expert

Vol. 9 (5) , 19-23
https://doi.org/10.1109/64.331480

Abstract

We have developed an AI-based architecture that automatically manages workflows, and we have implemented a prototype that executes on top of a distributed computing environment to help a telecommunications company better provide a service that requires coordination among many operation support systems and network elements. The activities involve several database systems, user interfaces, and application programs.

Keywords

ARTIFICIAL INTELLIGENCE
DATABASE SYSTEMS
TRANSACTION DATABASES
ACCESS PROTOCOLS
GRATINGS
INFORMATION RESOURCES
PROJECT MANAGEMENT
MANAGEMENT INFORMATION SYSTEMS
USER INTERFACES
COMPUTER ARCHITECTURE

This publication has 1 reference indexed in Scilit:

Coordinating activities through extended sagas: a summary
Published by Institute of Electrical and Electronics Engineers (IEEE) ,2002