Users' Experiences with Qualitative Data Analysis Software

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Abstract
The use of qualitative data analysis software has been increasing in recent years. A number of qualitative researchers have raised questions concerning the effect of such software in the research process. Fears have been expressed that the use of the computer for qualitative analysis may interfere with the relationship between the researcher and the research process itself by distancing the researcher from both the data and the respondent. Others have suggested that the use of a quantitative tool, the computer, would lead to data dredging, quantification of results, and loss of the "art" of qualitative analysis. In this study of 12 qualitative researchers, including both faculty members and graduate students, we have found that these fears are exaggerated. Users of qualitative data analysis software in most cases use the computer as an organizational, time-saving tool and take special care to maintain close relationships with both the data and the respondents. It is an open question, however, whether or not the amount of time and effort saved by the computer enhance research creativity. The research findings are mixed in this area. At issue is the distinction between creativity and productivity when computer methods are used.