DISTINGUISHING THE EFFECTS OF FUNCTIONAL AND DYSFUNCTIONAL CONFLICT ON STRATEGIC DECISION MAKING: RESOLVING A PARADOX FOR TOP MANAGEMENT TEAMS.

1 February 1996

journal article
Published by Academy of Management in The Academy of Management Journal

Vol. 39 (1) , 123-148
https://doi.org/10.2307/256633

Abstract

Top management teams make strategic decisions, and the products of their decision making influence organizational performance. However, a subtle paradox is embedded in this relationship. This study focuses on conflict as the crux of this paradox and provides evidence from two different samples of conflict's consistent yet contradictory effects on decision quality, consensus, and affective acceptance.

Keywords

DECISION MAKING
CONFLICT
TEAMS
STRATEGIC
DYSFUNCTIONAL
DISTINGUISHING
CRUX
SUBTLE
CONTRADICTORY

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