Abstract
Two approaches to Information and Advice Centre provision are reviewed and their consequences for work with individuals and groups outlined. The approaches – called the ‘extension’ and ‘advocate-organizer’ models of Centre function – are then examined in the light of findings from research on an ‘Information and Action Centre’ in West Cumbria. Policy implications of the ‘advocate-organizer’ type of service are discussed with reference to questions of management and auspice.

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