Cultural rationalities in crisis sensemaking: a study of a public inquiry into a major industrial accident

Abstract
This paper investigates the sensemaking which occurred during a public in quiry into a fatal gas pipeline accident. The research conceives of the public inquiry as an important stage in crises, and investigates the role of multiple perspectives and rationalities in crisis sensemaking. Stakeholders at the in quiry are shown to differ in terms of their social organization, the cultural biases they hold, and the interpretations they make of events and risks. The paper extends the multiple perspectives approach to crises by linking this approach to theoretical developments in cultural analysis, and by showing the implica tions multiple perspectives have for inquiry and crisis stakeholders.

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