Using Hoshin Kanri for strategy deployment

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Abstract
Hoshin Kanri is a technique for policy deployment that represents a core aspect of Japanese companies management systems and is the means by which the overall control system and total quality management (TQM) are deployed. Industrial applications of Hoshin Kanri have tended to focus on Japanese companies, with a handful of practitioners evident in the USA, and no significant evidence of application within the European business community. This research is a significant application of Hoshin Kanri adapted for use within the European industrial sector, to create a five-year quality strategy that identifies improvement milestones for each of the key business processes at Rover Group. Deployment included a rigorous review process for the quality strategy milestones to establish progress and up-date the quality strategy.

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