Managing for greater innovation in the civil service: Customs & excise
- 1 December 1989
- journal article
- resource management
- Published by Taylor & Francis in Public Money and Management
- Vol. 9 (4) , 15-20
- https://doi.org/10.1080/09540968909387567
Abstract
Success in managing change requires a combination of good systems development and attention to the concerns of both individuals and groups. While HM Customs & Excise is steadily developing its systems, it is also experimenting with ways of involving managers down the line as owners of the change process.Keywords
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