Improving the quality of NHS out‐patient clinics: the applications and misapplications of TQM
- 1 April 1996
- journal article
- Published by Emerald Publishing in International Journal of Health Care Quality Assurance
- Vol. 9 (2) , 20-27
- https://doi.org/10.1108/09526869610112725
Abstract
Improving the quality of NHS out-patient clinics: the applications and misapplications of TQMKeywords
This publication has 5 references indexed in Scilit:
- Measuring service quality in local government: the SERVQUAL approachInternational Journal of Public Sector Management, 1995
- Improving out‐patient clinic waiting times: methodological and substantive issuesInternational Journal of Health Care Quality Assurance, 1995
- Service quality in hospital care: the development of an in‐patient questionnaireInternational Journal of Health Care Quality Assurance, 1995
- TQM in the NHS: rhetoric or reality?Published by Springer Nature ,1995
- National survey of hospital patientsBMJ, 1994