Total quality management in European healthcare
- 1 April 2000
- journal article
- Published by Emerald Publishing in International Journal of Health Care Quality Assurance
- Vol. 13 (2) , 74-80
- https://doi.org/10.1108/09526860010319523
Abstract
Total quality management (TQM) promises much for service industries yet it has been little used in European healthcare. Of those hospitals and services which have implemented TQM, few have had great success and many have found difficulties sustaining their programmes. This paper defines TQM in healthcare and considers examples and results of TQM in European healthcare. It distinguishes between team projects using TQM methods and organization-wide TQM programmes, and finds more evidence for the success of projects than for programmes. The paper discusses whether the differences between healthcare and many other industries explain the mixed results, and considers the prospects for future TQM programmes in European healthcare.Keywords
This publication has 10 references indexed in Scilit:
- An alternative strategy for studying adverse events in medical careThe Lancet, 1997
- Would It Work for Us? Learning from Quality Improvement in Europe and BeyondThe Joint Commission Journal on Quality Improvement, 1997
- Implementing TQM in the health care sectorHealth Care Management Review, 1996
- Incidence of adverse drug events and potential adverse drug events. Implications for prevention. ADE Prevention Study GroupJAMA, 1995
- Defining Quality of Perioperative Care by Statistical Process Control of Adverse OutcomesAnesthesiology, 1995
- Total quality managementHealth Care Management Review, 1995
- Total quality management: Field of dreams?Health Care Management Review, 1995
- Error in MedicineJAMA, 1994
- Error in medicineJAMA, 1994
- Incidence of Adverse Events and Negligence in Hospitalized PatientsNew England Journal of Medicine, 1991