Patron Contact Training: A Workshop for Personnel Who Meet the Public

1 September 1983

journal article
Published by Wiley in The Personnel and Guidance Journal

Vol. 62 (1) , 39-41
https://doi.org/10.1111/j.2164-4918.1983.tb00116.x

Abstract

This article is intended to provide counselors with a format for designing and running workshops to train personnel employed in positions of high customer contact.

Keywords

COMMUNICATION SKILLS
PUBLIC RELATIONS
STAFF DEVELOPMENT

This publication has 2 references indexed in Scilit:

Developing appropriate exercises for microlabs
The Journal for Specialists in Group Work, 1981
The Forgotten Facilitators: Human Relations Training for Support Personnel
The Personnel and Guidance Journal, 1979