The Social Psychology of Making and Responding to Hospital Complaints: An Account Model of Complaint Processes*
- 1 April 1994
- journal article
- Published by Wiley in Law & Policy
- Vol. 16 (2) , 123-147
- https://doi.org/10.1111/j.1467-9930.1994.tb00120.x
Abstract
No abstract availableKeywords
This publication has 14 references indexed in Scilit:
- Managers as Third‐Party Dispute Handlers in Complaints about Hospitals*Law & Policy, 1994
- Attributions and Apologies in Letters of Complaint to Hospitals and Letters of ResponsePublished by Springer Nature ,1992
- Introduction: Convergence of the Attribution and Accounts Concepts in the Study of Close RelationshipsPublished by Springer Nature ,1992
- Propensity to Sue in England and the United States of America: The Role of Attribution Processes. A Comment on KritzerJournal of Law and Society, 1991
- Who Sues Their Doctors? How Patients Handle Medical GrievancesLaw & Society Review, 1990
- Individual differences and the pursuit of legal rights: A preliminary inquiry.Law and Human Behavior, 1987
- The Emergence and Transformation of Disputes: Naming, Blaming, Claiming . . .Law & Society Review, 1981
- Grievances, Claims, and Disputes: Assessing the Adversary CultureLaw & Society Review, 1981
- Grievances and Legitimacy: The Beginnings and End of Dispute SettlementLaw & Society Review, 1981
- AccountsAmerican Sociological Review, 1968