Antecedents to Customer Expectations for Service Recovery

• 1 January 1994
• journal article
• Published by Springer Nature in Journal of the Academy of Marketing Science
• Vol. 22  (1) , 52-61
• https://doi.org/10.1177/0092070394221005

Abstract

Keywords

• ORGANIZATIONAL COMMITMENT
• CONCEPTUAL MODEL
• SERVICE QUALITY
• CUSTOMER SATISFACTION