Mobilizing Police Expertise

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Abstract
Violence against police is a problem that calls for organizational solutions. Among dangers to be avoided are crisis-induced panic and the minimization of the problem, as well as strategic planning by police leadership without rank-and-file participation. Even the most serious violence problems afford opportunities for learning if such problems are addressed by cross sections of a police department's membership. Police unions can be involved as partners in organizational problem solving, as has occurred in industry in Quality of Work Life (QWL) experiments. Joint worker- manager problem solving is independent of labor manage ment negotiations, which can take adversary form. Recent experiences in the Oakland Police Department have shown that even problem officers—officers who contribute to citizen confrontations—can design interventions that reduce violence levels in a community. The Oakland model presupposes that organizational reform activity can simultaneously increase organizational effectiveness and enhance personal problem- solving capacities. As officers help shape a more responsive police agency, they engage in activities—analyzing data and evolving data-based solutions—that refine their skills and build their morale.

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