Communication and communication support: An agenda for investigation

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Abstract
Computer technology has impacted not only the way that organizations process routine transactions and make decisions, but significantly altered the means by which they communicate. Original efforts to unite computer and communication technology has resulted in computing systems that serve to replace existing communication channels. However, another possibility exists for this technology that remains relatively unexplored—communication support. Exploration of communication support phenomena in organizations can provide a new frontier for research, discourse, and system development opportunities—opportunities that span the boundaries of communication, organizations, and computer technology.