QUALITY PROBLEMS, POLICIES, AND ATTITUDES IN THE UNITED STATES AND JAPAN: AN EXPLORATORY STUDY.

1 December 1986

journal article
Published by Academy of Management in The Academy of Management Journal

Vol. 29 (4) , 653-673
https://doi.org/10.2307/255938

Abstract

This study drew on surveys of first-line supervisors in a single, broadly representative industry to compare practices and attitudes concerning quality in the United States and Japan. It focused on two central issues: (1) the changing mix of problems with quality as quality performance improves; and (2) the relationships between management commitment to quality, workforce commitment to quality, pressure to produce goods of high quality, and quality performance.

Keywords

QUALITY OF PRODUCTS MANAGEMENT
MANAGEMENT RESEARCH
FACTORY MANAGEMENT
INDUSTRIAL SURVEYS
QUALITY STANDARDS
PERFORMANCE MANAGEMENT
CROSS-CULTURAL DIFFERENCES
TOTAL QUALITY MANAGEMENT RESEARCH
QUALITY ASSURANCE MANAGEMENT
INDUSTRIAL RELATIONS SOCIAL ASPECTS

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