Applying Deming to Service

1 March 1992

journal article
Published by Emerald Publishing in Management Decision

Vol. 30 (3)
https://doi.org/10.1108/00251749210013023

Abstract

Assesses the current status and future prospects of quality and productivity improvement efforts in business, especially in America. Presents a picture of the state of the art of quality as a way of life in the service sector. Lots of service operations lag behind manufacturers in making quality improvement a part of the corporate culture, not just an add‐on programme.

Keywords

FUTURE PROSPECTS
SERVICE OPERATIONS
CURRENT STATUS
PRODUCTIVITY IMPROVEMENT
SERVICE ASSESSES
MAKING QUALITY
SERVICE SECTOR
IMPROVEMENT EFFORTS
APPLYING DEMING
OPERATIONS LAG

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