Quality Management in a School-Based Nursing Center

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Abstract
As community-based health care services continue to grow, quality management programs for new, nontraditional settings are being developed. The article describes a quality management program implemented in a nursing center in an urban, multicultural high school. The three components of the program—formulation of the quality management plan, the development of written structure, process, and outcome standards, and the development of a monitoring and evaluation plan—are summarized. The application of the principles and practices of quality management to a school-based nursing center has provided challenges, opportunities, and rewards for all involved.

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