Successful TQM Training

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Abstract
Describes the benefits of combining open learning with tutor-led workshops. Asserts that successful TQM training requires that participants begin to change their attitudes as well as learn new skills. Explores how the acquisition of new skills and the willing adoption of “new” concepts are achieved. Gives examples of programmes run by the Open University and manufacturing companies. Provides guidelines for the development of future courses. Describes an outline training programme. Concludes that the teaching of TQM requires a combination of skills, training and attitudinal shift.
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