Paper Traces: Inscribing Organizations and Information Technology

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Abstract
This chapter explores what is represented by the word and when we speak of ‘technology and organization’ in the same breath. A specific focus is on the form of intermediation that constitutes the shape and substance of the relationship between the two object domains. To this end, the chapter uses a case study of a proposal produced by a firm of management consultants — in both authorizing and inaugurating a project to implement an information system at an NHS hospital as part of the national Resource Management Initiative. The argument considers how the specific discursive work carried out by the text — the inscribing/ordering/integrating on paper of technology and organization — paves the way for a particular configuration of technology and organization to be brought about, including the constitution of doctors and managers as users of IT with information needs.

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