DSS implementation activities, problem domain characteristics and DSS success
- 1 July 1993
- journal article
- research article
- Published by Taylor & Francis in European Journal of Information Systems
- Vol. 2 (3) , 159-168
- https://doi.org/10.1057/ejis.1993.27
Abstract
This study examines the main and joint effects of DSS implementation activities (design, development, maintenance/use) and selected attributes (subjectivity, complexity, criticality) of the problem domain for which a DSS is being implemented. DSS success is assessed via four measures: relative use, perceived utility, output satisfaction and goal realisation (a new measure devised for this study). A sample of 155 DSS projects across 64 Finnish business organizations constituted the research database. The study's major findings are that (1) design activities have a positive influence on DSS success, (2) a negative relationship may exist between the development activities and DSS success and (3) interaction effects regarding problem domain complexity appear to exist.Keywords
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