Productivity and Efficiency in Human Service Organizations as Related to Structure, Size, and Age.

1 March 1980

journal article
Published by Academy of Management in The Academy of Management Journal

Vol. 23 (1) , 21-37
https://doi.org/10.2307/255494

Abstract

A study of the relationship of productivity and efficiency to the organization's structure, size, and age (or “time”) indicated that a highly centralized authority structure is the most powerful direct determinant of productivity and efficiency. Conclusions focus on the pervasive conflict between quality and quantity of services delivered and the implications of this for the human service administrator.

Keywords

HUMAN SERVICES
INDUSTRIAL PRODUCTIVITY
LABOR PRODUCTIVITY
ORGANIZATIONAL EFFECTIVENESS
MANAGEMENT RESEARCH
MANAGEMENT SCIENCE
ORGANIZATIONAL STRUCTURE
DELEGATION OF AUTHORITY
DECENTRALIZATION IN MANAGEMENT
DECISION MAKING

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