Becoming social: Expanding scenario-based approaches in HCI
- 1 January 1996
- journal article
- research article
- Published by Taylor & Francis in Behaviour & Information Technology
- Vol. 15 (4) , 266-275
- https://doi.org/10.1080/014492996120184
Abstract
Scenarios of use support the integration of cognitive and organizational approaches to human-computer interaction HCI by providing a rich representation of activity from which cognitive and organizational perspectives can be developed. In this paper, a 'cognitive' approach to scenario-based analysis and design-one focused on causal relationships implicit in episodes of individual problem-solving and learning-is extended by emphasizing an organizational work view of social causes and effects.Keywords
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