Scandinavian Management and the Nordic School of Services‐Contributions to Service Management and Quality
- 1 December 1991
- journal article
- Published by Emerald Publishing in International Journal of Service Industry Management
- Vol. 2 (3) , 17-26
- https://doi.org/10.1108/09564239110007247
Abstract
The contribution of academic research into service management, service quality and the marketing of services in Scandinavia and Finland is reviewed and evaluated. The importance of the Scandinavian service‐oriented management approach is also discussed. An extensive bibliography is included.Keywords
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