An empirical assessment of the SERVQUAL scale
Top Cited Papers
- 12 April 2002
- journal article
- Published by Elsevier
- Vol. 24 (3) , 253-268
- https://doi.org/10.1016/0148-2963(92)90022-4
Abstract
No abstract availableKeywords
This publication has 24 references indexed in Scilit:
- Can Consumers be Segmented on the Basis of their Service Quality Expectations?Journal of Services Marketing, 1989
- Structural equation modeling in practice: A review and recommended two-step approach.Psychological Bulletin, 1988
- On the evaluation of structural equation modelsJournal of the Academy of Marketing Science, 1988
- Relationships among Research Design Choices and Psychometric Properties of Rating Scales: A Meta-AnalysisJournal of Marketing Research, 1986
- Factors Defined by Negatively Keyed Items: The Result of Careless Respondents?Applied Psychological Measurement, 1985
- Evaluating Structural Equation Models with Unobservable Variables and Measurement Error: A CommentJournal of Marketing Research, 1981
- Evaluating Structural Equation Models with Unobservable Variables and Measurement ErrorJournal of Marketing Research, 1981
- Managerial satisfactions and organizational roles: An investigation of Porter's Need Deficiency Scales.Journal of Applied Psychology, 1973
- How we should measure "change": Or should we?Psychological Bulletin, 1970
- Job attitudes in management: I. Perceived deficiencies in need fulfillment as a function of job level.Journal of Applied Psychology, 1962