Customer voluntary performance: Customers as partners in service delivery

• 1 January 1997
• journal article
• Published by Elsevier in Journal of Retailing
• Vol. 73  (3) , 383-406
• https://doi.org/10.1016/s0022-4359(97)90024-5

Abstract

Keywords

• VOLUNTARY PERFORMANCE
• MODEL
• BEHAVIORS
• CUSTOMER VOLUNTARY
• INTERRELATIONSHIPS
• CONSULTANTS
• DISCRETIONARY
• GROCERY