Call centre periphery. Teleservices and economic development in rural Scotland. / Centres d'appel et développement économique en Ecosse rurale.

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Abstract
The paper critically assesses the potential role of call centres in the economic development of rural places. Using a case study of the Highlands and Islands of Scotland, it argues that call centres can make a valuable, though limited, contribution towards rural economic development, principally through the creation of additional employment opportunities and the stimulation of new skills and competencies. It is suggested that the development of such centres could form a part of wider rural economic development policy. It is also argued, however, that it would be dangerous for rural areas to become over-reliant on employment in this sector. In particular questions are raised concerning the long- term viability of employment in the sector.

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