Numbers versus Severity:

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Abstract
Most Employee Assistance Programs (EAPs) measure their cost benefit by calculating into their formula equal weight for all problems. However, by examining problems according to degree of severity, different rates of success can be applied accordingly to the seriousness of the problem. Qualitative differentiation between problems would present a more accurate means of measuring cost benefit. This study presents a method of measuring cost benefit in an employee assistance program in higher education by differentiating levels of success depending upon the level of severity of the presented problem and the employee classification.

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