Values and Volunteers: Axiology of Altruism in a Crisis Center

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Abstract
The present study examined the values of volunteers for a crisis center “hotline” telephone service. The volunteers (19 males, 23 females) were compared to an aggregately sex-matched control group of 42 evening college students at a major urban regional university. Both groups completed a Rokeach Value Survey. A total of 12 values discriminated between the volunteer and control groups. Results suggest that, in contrast to control subjects, volunteers for crisis-intervention centers are demonstrably more altruistic, with more highly developed interests in social activity and an increased need for inner-direction. A subsequent value comparison of the 23 volunteers who remained for at least 2 mo. beyond the training period with 19 who dropped out disclosed only 2 minor differences. Value differences appear to be critical in volunteer selection but are generally unrelated to retention.