The customer and local services: A model for practitioners
- 1 March 1990
- journal article
- research article
- Published by Taylor & Francis in Public Money and Management
- Vol. 10 (1) , 41-45
- https://doi.org/10.1080/09540969009387586
Abstract
Customer oriented local services ‐ a public service orientation — is a new fashion, with followers from across the political spectrum. If the fashion is not to fade, however, the concept must be sharpened up and divested of its blandness. Conceptual development can contribute to changes in service practice, but only if academics are sensitive to the needs of practitioners.Keywords
This publication has 2 references indexed in Scilit:
- Local Authorities and the Marketing of Leisure ServicesThe Service Industries Journal, 1984
- Urban Political AnalysisPublished by Springer Nature ,1980