White‐Collar Quality Comes of Age
- 1 February 1990
- journal article
- Published by Emerald Publishing in Journal of Business Strategy
- Vol. 11 (2) , 34-37
- https://doi.org/10.1108/eb039360
Abstract
Campbell U.S.A.'s quality measurement program reaches beyond the manufacturing area to focus on the administrative and marketing side of the corporation. Job descriptions, promotions, pay, and bonuses for all 24,000 domestic employees will be tied to the results of this new program.Keywords
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