Reducing the gap between what users know and what they need to know

• 1 January 2000
• proceedings article
• Published by Association for Computing Machinery (ACM)
• p. 17-23
• https://doi.org/10.1145/355460.355467

Abstract

Keywords

• BLOAT
• EMAIL
• HUMAN-CENTERED DESIGN
• MAIL SYSTEM
• MULTIMEDIA
• SURVEY
• USABILITY
• USER STUDY
• VISUALIZATION