Apology and Organizations: Exploring an Example from Medical Practice
Preprint
- 1 January 2000
- preprint
- Published by Elsevier in SSRN Electronic Journal
Abstract
In 1987, the Veterans Affairs Medical Center in Lexington, Kentucky took a surprising step. They decided that when they made a medical error they would truly &Keywords
This publication has 3 references indexed in Scilit:
- To Err Is HumanPublished by The National Academies Press ,2000
- When Should We Use Agents? Direct vs. Representative NegotiationNegotiation Journal, 1988
- Insurance. Proximate Cause. Interpretation of Insurance ContractsColumbia Law Review, 1944