Exploiting Markov chains to infer queue length from transactional data

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Abstract
The use of taboo probabilities in Markov chains simplifies the task of calculating the queue-length distribution from data recording customer departure times and service commencement times such as might be available from automatic bank-teller machine transaction records or the output of telecommunication network nodes. For the case of Poisson arrivals, this permits the construction of a new simple exact O(n3) algorithm for busy periods with n customers and an O(n2 log n) algorithm which is empirically verified to be within any prespecified accuracy of the exact algorithm. The algorithm is extended to the case of Erlang-k interarrival times, and can also cope with finite buffers and the real-time estimates problem when the arrival rate is known.