Visions for the future

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Abstract
Offers the authors' predictions of how TQM will develop in the near future: states that an increased number of quality key figures will be presented at board meetings; predicts an increase in public access to comparisons of company quality; believes there will be a rise in numbers of ISO 9000 certified companies in the service and public sectors; contends that quality will become integrated into management systems, including reward schemes and employee evaluation appraisals.

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