Quality value-chain: a meta-synthesis of frontiers of quality movement
- 1 May 1993
- journal article
- Published by Academy of Management in Academy of Management Perspectives
- Vol. 7 (2) , 29-42
- https://doi.org/10.5465/ame.1993.9411302321
Abstract
As the quest for quality spreads through U.S. industry, many managers are confused by the multitude of terms used in reference to quality. In this article, I review the historical evolution of the quality movement as it spread across the world, and identify champions who periodically discovered new frontiers of quality. Each champion formulated a quality philosophy based on his own unique background and perspective.Keywords
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