A framework for strategic service management
- 16 December 1995
- journal article
- Published by Wiley in Journal of Operations Management
- Vol. 13 (4) , 323-337
- https://doi.org/10.1016/0272-6963(95)00036-4
Abstract
No abstract availableKeywords
This publication has 15 references indexed in Scilit:
- Typologies As a Unique Form Of Theory Building: Toward Improved Understanding and ModelingAcademy of Management Review, 1994
- Typologies as a Unique Form of Theory Building: Toward Improved Understanding and ModelingAcademy of Management Review, 1994
- CONFIGURATIONAL APPROACHES TO ORGANIZATIONAL ANALYSIS.The Academy of Management Journal, 1993
- Empirical Science: New Frontier in Operations Management ResearchAcademy of Management Review, 1991
- A Taxonomy for Service Processes and its Implications for System DesignInternational Journal of Service Industry Management, 1990
- Generic manufacturing strategies: A conceptual synthesisStrategic Management Journal, 1989
- Operations strategy: A literature reviewJournal of Operations Management, 1989
- Classifying Services to Gain Strategic Marketing InsightsJournal of Marketing, 1983
- Toward a Core Typology of Service OrganizationsAcademy of Management Review, 1980
- Organizational Strategy, Structure, and ProcessAcademy of Management Review, 1978