Competition and Service Quality in the U.S. Airline Industry

• 1 January 2003
• journal article
• Published by Springer Nature in Review of Industrial Organization
• Vol. 22  (4) , 275-296
• https://doi.org/10.1023/a:1025565122721

Abstract

Keywords

• AIRLINES
• QUALITY.
• FLIGHT DELAYS
• COMPETITION
• SERVICE QUALITY